Optum does not exclude people or treat them unfairly because of their sex, age, race, color, national origin, or disability.
Free services are available to help you communicate with us. Such as, letters in other languages, or in other formats like large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free number 888-724-7240. TTY 711.
If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, you can send a complaint to:
Optum Civil Rights Coordinator
11000 Optum Circle
Eden Prairie, MN 55344
Phone: 888-445-8745, TTY 711
If you need help with your complaint, please call the toll-free number 888-724-7240. TTY 711. You must send the complaint within 60 days of when you found out about the issue.
You can also file a complaint with the U.S. Dept. of Health and Human services.
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)
Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201