Welcome to the Single Point of Access-ACT & Strength Based Case Management

Optum San Diego serves as the single point of access for Assertive Community Treatment (ACT) and Strengths Based Case Management (SBCM) referrals. Optum provides a standard routing system for the receipt and processing of referrals to the most appropriate program based on the information provided on the referral and additional collateral information available. Optum will collaborate with the case management programs throughout the referral process.

Which programs can I refer to?

Please see the list of programs and their criteria to determine if a referral is appropriate. Information can be found here: https://www.sandiegocounty.gov/content/sdc/hhsa/programs/bhs/technical_resource_library.html

How do I refer?

Please make sure you are able to provide all of the relevant information before completing the referral form. The more detailed information the better to be able to determine the most appropriate referral pathway. Please ensure that the person being referred is aware of the referral and willing to participate in services (unless under LPS Conservatorship). The referral process typically takes up to 10 days. If you have an immediate mental health crisis please contact the Access and Crisis Line at 888-724-7240 or dial 911 for medical emergencies. Click "Submit a Referral Form" to start the process.

Single Point of Access ACT & Strengths Based Case Management
Monday-Friday from 8:00am – 5:00pm Pacific Time
(Excluding Holidays)
Phone: 800-842-2652
SD_ReferralCenter@optum.com