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SMH & DMC-ODS Health Plans

Welcome to the County of San Diego’s Behavioral Health Services (BHS) SMH and DMC-ODS health plan document library. From this site, you will be able to access communications, forms, manuals, and other resources shared with providers.

Additional Resources

SmartCare

Beneficiary

The Beneficiary Tab consists of various resources and materials related to beneficiary/client/member rights and is setup based on different state requirements.

The order form to request hard copies of Beneficiary Materials is available online.

HANDBOOKS

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

GRIEVANCE & APPEAL (G&A)

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

OTHER RESOURCES/MATERIALS FOR BENEFICIARY RIGHTS 

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

NOABD

This tab consists of the following templates and resources including Notices of Adverse Benefit Determination (NOABD), Notices of Grievance Resolution (NGR), Notices of Appeal Resolution (NAR), a “Your Rights” attachment, a member non-discrimination notice, and language assistance taglines. These notices provide members with required information about their rights under the Medi-Cal program.

NOABD Tip Sheet

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

NOABD Language Assistance Notice (aka Taglines) 

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

Non-discrimination Notice 

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

NOABD Templates

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

Notice of Grievance Resolution

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

Notice of Appeal Resolution 

Resources apply to both SMH & DMC-ODS systems of care, unless otherwise indicated.

Incident Reporting

UTTM

MH

DMC-ODS

Training

Billing

UCRM / SUDURM

OPOH / SUDPOH

MH (OPOH)

DMC-ODS (SUDPOH)

SUD Resources

MH Resources

Manuals

Forms

IHCP

LPS/SB43

SB929 Involuntary Detentions

SB43