Technical Support Hours
SmartCare Training
Optum is hosting Technical Support Hours for SmartCare users who need help in completing a function in SmartCare. The types and schedules of the Technical Support Hours are as follows:
| Date | Day | Time | Technical Support Hours |
|---|---|---|---|
| 6-Jan | Monday | 2pm-3pm | Outpatient Prescribers |
| 7-Jan | Tuesday | 2pm-3pm | Program Managers, CORS, & QA |
| 8-Jan | Wednesday | 2pm-3pm | Outpatient Nurses |
| 9-Jan | Thursday | 2pm-3pm | Residential & Crisis Residential Admin/Clerical |
| 10-Jan | Friday | 2pm-3pm | Admin Billing Only |
| 14-Jan | Tuesday | 2pm-3pm | Outpatient Clinical Direct Services |
| 15-Jan | Wednesday | 2pm-3pm | CSU Clinical/Nurses/Prescribers |
| 16-Jan | Thursday | 2pm-3pm | CSU Admin/Clerical |
| 20-Jan | Monday | 2pm-3pm | Outpatient Admin Clerical Front Desk |
| 21-Jan | Tuesday | 2pm-3pm | Residential & Crisis Residential Clinical/Nurses/Prescribers |
| 22-Jan | Wednesday | 2pm-3pm | Residential & Crisis Residential Admin/Clerical |
| 23-Jan | Thursday | 2pm-3pm | Admin Billing Only |
| 24-Jan | Friday | 2pm-3pm | CSU Admin/Clerical |
| 27-Jan | Monday | 2pm-3pm | Outpatient Clinical Direct Services |
| 28-Jan | Tuesday | 2pm-3pm | Outpatient Prescribers |
| 29-Jan | Wednesday | 2pm-3pm | Outpatient Nurses |
| 30-Jan | Thursday | 2pm-3pm | CSU Clinical/Nurses/Prescribers |
| 31-Jan | Friday | 2pm-3pm | Program Managers, CORS, & QA |
To join the Technical Support Hours : Click Here
SMARTCARE TRAINING TIPS
PROGRAM STAFF
PROGRAM MANAGERS
Confirmation of Required Training (All Users)
You must have completed the required CalMHSA online LMS Moodle training videos for your role and passed the knowledge checks with a minimum of 80% before scheduling any additional training or support sessions. See the grid below.
Based on the grid, have you completed all the required training for your role?
- Yes
- No*
*You must complete your required CalMHSA LMS Module training prior to registering for any additional training or support. Please visit https://2023.calmhsa.org/ and complete your required training.
Once you have completed all required CalMHSA LMS Modules for your role, visit RegPack to register for additional training.
Resources
SmartCare Video Tutorials
These videos are for CSU and Residential program staff only. Watch the required videos below and take the required knowledge check (Quiz). An 80% or higher score is required to receive access to SmartCare roles
CSU Clinical / Nurses / Prescribers
Residential Clinical / Nurses / Prescribers
If you have any questions please contact Optum:
sdu_sdtraining@optum.com or 1-800-834-3792 Option 3