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Technical Support Hours

Optum is hosting Technical Support Hours for SmartCare users who need help in completing a function in SmartCare. The types and schedules of the Technical Support Hours are as follows:

DateDayTimeTechnical Support Hours
25-NovMonday2pm-3pmResidential & Crisis Residential Clinical/Nurses/Prescribers
26-NovTuesday2pm-3pmCSU Clinical/Nurses/Prescribers
27-NovWednesday2pm-3pmCSU Admin/Clerical
2-DecMonday2pm-3pmOutpatient Admin Clerical Front Desk
3-DecTuesday2pm-3pmOutpatient Prescribers
4-DecWednesday2pm-3pmProgram Managers, CORS, & QA
5-DecThursday2pm-3pmOutpatient Nurses
9-DecMonday2pm-3pmResidential & Crisis Residential Admin/Clerical
10-DecTuesday2pm-3pmAdmin Billing Only
11-DecWednesday2pm-3pmOutpatient Clinical Direct Services
12-DecThursday2pm-3pmResidential & Crisis Residential Clinical/Nurses/Prescribers
16-DecMonday2pm-3pmCSU Clinical/Nurses/Prescribers
17-DecTuesday2pm-3pmCSU Admin/Clerical
18-DecWednesday2pm-3pmProgram Managers, CORS, & QA
19-DecThursday2pm-3pmOutpatient Admin Clerical Front Desk
6-JanMonday2pm-3pmOutpatient Prescribers
7-JanTuesday2pm-3pmProgram Managers, CORS, & QA
8-JanWednesday2pm-3pmOutpatient Nurses
9-JanThursday2pm-3pmResidential & Crisis Residential Admin/Clerical
10-JanFriday2pm-3pmAdmin Billing Only
14-JanTuesday2pm-3pmOutpatient Clinical Direct Services
15-JanWednesday2pm-3pmCSU Clinical/Nurses/Prescribers
16-JanThursday2pm-3pmCSU Admin/Clerical

To join the Technical Support Hours : Click Here

SMARTCARE TRAINING TIPS

PROGRAM STAFF

PROGRAM MANAGERS

Confirmation of Required Training (All Users)

You must have completed the required CalMHSA online LMS Moodle training videos for your role and passed the knowledge checks with a minimum of 80% before scheduling any additional training or support sessions. See the grid below. 

Based on the grid, have you completed all the required training for your role?

  • Yes
  • No*

*You must complete your required CalMHSA LMS Module training prior to registering for any additional training or support. Please visit https://2023.calmhsa.org/ and complete your required training.

California Mental Health Services Authority Learnings: Log in to the site (calmhsalearns.org)

Once you have completed all required CalMHSA LMS Modules for your role, visit RegPack to register for additional training.

SmartCare RegPack
Click here to login to SMARTCARE TRAIN

Resources

SmartCare Video Tutorials

These videos are for CSU and Residential program staff only.  Watch the required videos below and take the required knowledge check (Quiz). An 80% or higher score is required to receive access to SmartCare roles

CSU Admin

CSU Clinical / Nurses / Prescribers

Residential Admin

Residential Clinical / Nurses / Prescribers

If you have any questions please contact Optum:
sdu_sdtraining@optum.com or 1-800-834-3792 Option 3