Technical Support Hours
Optum is hosting Technical Support Hours for SmartCare users who need help in completing a function in SmartCare. The types and schedules of the Technical Support Hours are as follows:
| Date | Day | Time | Technical Support Hours |
|---|---|---|---|
| 30-Oct | Wednesday | 3pm-4pm | Program Managers, CORs, & QA |
| 31-Oct | Thursday | 3pm-4pm | Residential & Crisis Residential Clinical/Nurses/Prescribers |
| 5-Nov | Tuesday | 2pm-3pm | CSU Clinical/Nurses/Prescribers |
| 6-Nov | Wednesday | 2pm-3pm | CSU Admin/Clerical |
| 7-Nov | Thursday | 2pm-3pm | Outpatient Admin Clerical Front Desk |
| 12-Nov | Tuesday | 2pm-3pm | Outpatient Prescribers |
| 13-Nov | Wednesday | 2pm-3pm | Program Managers, CORS, & QA |
| 14-Nov | Thursday | 2pm-3pm | Outpatient Nurses |
| 18-Nov | Monday | 2pm-3pm | Residential & Crisis Residential Admin/Clerical |
| 19-Nov | Tuesday | 2pm-3pm | Admin Billing Only |
| 20-Nov | Wednesday | 2pm-3pm | Outpatient Clinical Direct Services |
| 21-Nov | Thursday | 2pm-3pm | Outpatient Prescribers |
| 25-Nov | Monday | 2pm-3pm | Residential & Crisis Residential Clinical/Nurses/Prescribers |
| 26-Nov | Tuesday | 2pm-3pm | CSU Clinical/Nurses/Prescribers |
| 27-Nov | Wednesday | 2pm-3pm | CSU Admin/Clerical |
To join the Technical Support Hours : Click Here
Confirmation of Required Training (All Users)
You must have completed the required CalMHSA online LMS Moodle training videos for your role and passed the knowledge checks with a minimum of 80% before scheduling any additional training or support sessions. See the grid below.
Based on the grid, have you completed all the required training for your role?
- Yes
- No*
*You must complete your required CalMHSA LMS Module training prior to registering for any additional training or support. Please visit https://2023.calmhsa.org/ and complete your required training.
Once you have completed all required CalMHSA LMS Modules for your role, visit RegPack to register for additional training.
Resources
SmartCare Video Tutorials
CSU Clinical / Nurses / Prescribers
Residential Clinical / Nurses / Prescribers
If you have any questions please contact Optum:
sdu_sdtraining@optum.com or 1-800-834-3792 Option 3